How our collection launch model works
Available only ten hours, then we start making.
Each design is capped at a maximum of 35 pieces sold per limited edition run per collection launch. We are a team of human hands making your exclusive designs.
Preorders
Why you order before we make it
This isn't to create a queue. A piece can take many colours and separate parts, all cut, painted and put together by hand — so we have to know what to make before we start. This ensures all of the designs made will leave our studio. We have worked this way almost since our beginnings in 2015.
We announce
A new collection gets a date and a time. You will see the countdown on the site.
Open ten hours
That is the whole window. When it closes, it closes — the collection is not restocked with the exception of holding a second chance.
We make what was ordered
By hand, here in Valencia, and every piece is checked one by one before it is boxed.
It ships to you
Usually within 20 working days, by DHL Express with tracking.
Nothing is sitting in a warehouse. The limit is not a marketing decision, it is how many hours there are in a fortnight.
Everything else
Questions you have asked us
How long will my order take to arrive?
Pieces are made after the collection closes, so it takes up to 20 working days for them to leave our studio— a few more in very busy periods. It ships by DHL Express and DHL emails you the tracking, so check that inbox first.
I missed launch time window. Can I still get the design?
Only if there is a stock error in the limited edition run, and that is rare. When a design sells out it moves to the archive, where you can still see it on our website but not buy it.
If you save an archived design to your wishlist, we can let you know if we ever re-edit it.
How do I find out when the next collection opens?
We announce every new collection launch date through various channels: via our newsletter mailing list, Instagram, Facebook and also on the website, accompanied by a countdown for the launch time.
What are the pieces made of?
Laser-cut acrylic. Each colour is cut from its own sheet, painted by hand and then assembled together. We can sometimes use wood, cloth and occasionally beads.
Are the chains safe if I react to metals?
The chains we use are hypoallergenic stainless steel or hypoallergenic gold plated stainless steel and meet the European nickel regulations.
How do I clean and look after it?
To clean, wipe your design with a soft, dry, clean cloth.
Keep away from perfume, cosmetics, lotions, alcohol, body oils and sweat — all of them can damage acrylic. Store it in the box it came in. You can see our advice in more detail on our care page.
Why are the limited edition runs so small?
Because a pair of hands can only do so much before the orders have to start leaving our studio. We have a great team at La Vidriola and are all very aware of our production capabilities. Most designs are made in runs of 10 to 35 pieces.
Do you ship Worldwide?
Yes, we ship Worldwide to spread happiness and our wearable art!
Any customs or import charges are set by your country and are not included in what you pay us.
How does the free brooch work?
When we launch a collection, we tend to have a free brooch promotion. When this promo is running, add three eligible pieces to your basket and get the brooch for free! This brooch is only available through this promo and no other way usually. The brooch is added to your cart automatically when meeting the requirements. This promo also lasts the same 10 hours of the collection launch.
How can I get free shipping?
Depending on the country you are sending the order to, you will get free shipping from a certain amount spent on store products. You can see this information on our Shipping Policy page.
What if my piece arrives damaged?
Contact us at care@lavidriola.com as soon as possible (preferably before 48 hours of having received the product) stating the order number and a brief explanation saying what has been damaged/broken. We also require a picture of the damage. Depending on each case, we will advise accordingly.
For anything else, our full terms are in the refund policy.
Do you make custom pieces?
We don't make fully custom designs for now. Since we are busy working on many new designs for many 10 hour collections, we can't dedicate the time to making fully custom designs.
If you enjoy personalized designs, we do have a series of customizable designs you can see in our custom theme.
Can I join my orders?
If both orders have been placed with the same account email and will be shipped to the same address, we are able to join both orders. Let us know via email at orders@lavidriola.com as soon as possible along with the order numbers you desire to join.
Still stuck?
Write to us. Someone here reads it.
care@lavidriola.com — anything about a piece you already own
orders@lavidriola.com — anything about an order
hello@lavidriola.com — everything else
