All pieces are made to order by hand in our studio in Spain with a lot of love and care. Designs can usually take up to 20 working days to be made and leave our sudio with the exception of periods of high volume of orders, timings may vary up to 7 more business days. All orders must be delivered to a residential address. They cannot be delivered to a PO Box, Army Base or Parcel collection. Each design is checked and revised carefully before shipping and packaged with care. It is sent via DHL Express with tracking, with the possibility to schedule delivery once you receive the email from DHL.