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Terms and Conditions
IN GENERAL
The customer has to know, in the moment he/she makes the order, the specific conditions of sale shown by the screen (name, price, components, weight, colour, product details,…, etc.) and the customer declares accepting the conditions expressively without reservation.
If a design sells out within the first 2 hours, La Vidriola may extend the number of pieces within a 3 hour period. If a design's stock is replenished under these circumstances, returns of purchased items are not permitted. Pieces of an extended edition under these circumstances will have the corresponding number of items in existence on the certificate of authenticity, as per usual.
The order and the customer confirmation materialize full and complete acceptance about specific conditions of sale, only applicable to the order.
The owner of the domain web is Plastic Fantastic SL, with legal address on C/ Cádiz 57, bajo derecha, 46006, Valencia SPAIN. C.I.F. number: B98940349. Contact email: hello@lavidriola.com from the website.
PRICE
The prices published in www.lavidriola.com are in Euros (€) and they are valid except typing mistake. Prices VAT included. Any change in VAT will be modified automatically in product prices of sale in www.lavidriola.com.
Tickets discount are allowed. They are unique and nontransferable. Only a voucher number and a customer for each order.
PRODUCT
The products are limited in www.lavidriola.com.
You can only add 3 of the same design per person to your cart. If you would like to add more than 3, please contact us at orders@lavidriola.com.
La Vidriola could modify the stock of the products. These products are shown in photographs with an indicative order to the customer and they are not a commitment for www.lavidriola.com La Vidriola reserves the right to cancel an order if it exceeds the normal amount of pieces ordered of one design.
The products are made by demand of orders, for this reason, we don't allow cancellations or returns.
SALES POLICY
These are the policies about sales on www.lavidriola.com
DELIVERY
IMPORTANT: All parcels require signature upon delivery. Please select 'Leave in safe place’ over the platform On Demand Delivery if you wish to have your parcel left at your door if nobody is home and add a note detailing where you wish your parcel left. Please note that by doing so, La Vidriola and DHL are not liable for any missing parcels.
All orders must be delivered to a residential address. They cannot be delivered to a PO Box, Army Base or Parcel collection.
The preparation time of the products is until ten working days and this time could change in sale period or Christmas or holidays.
We arrived around the world. Our rate delivery is:
Spain
| Delivery method | Rate | Delivery time | |
| Correos express 24h* | 4.90€ | 1 - 2 working days |
Only shipping available to Iberia peninsula and Balearic Islands.
International
The international delivery price can vary according your country.
If you are not based in the EU (European Union), you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country.
You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
| Delivery method | Country | Rate | Delivery time |
| DHL express | United Kingdom | 14.90€ | 48 - 72 hours |
UK Free shipping for all orders over 200€
| Countries | Rate | Delivery time | |
| France, Monaco, Belgium, Luxembourg, Netherlands, Germany, Austria, Denmark, Italy, Slovenia, Slovakia, Finland, Hungary; Poland, Czech Republic, Sweden; Ireland, Bulgaria; Estonia, Latvia, Lithuania, Romania, Greece, Malta, Cyprus, Northern Ireland ** | 10,90€ | DHL Express Europe: 48-72h* | |
| USA, Norway, Switzerland | 15,90€ | DHL Express: 48-72h** | |
| China, Australia, Brazil, Argentina, Mexico, Peru, Chile, Japan, South Korea, Arab Emirates, Qatar, etc. *** | 16,90€ | DHL Express: 2 - 5 days** |
* The shipping time doesn't include the time of preparation of the order.
All costs generated from rejection of orders (shipping costs, customs fees or tax generated on the way to the destination and back) will fall solely on the customer and will be deducted from the amount to be returned.
FREE SHIPPING
Spain: Free shipping for all orders over 70€.
UK Free shipping for all orders over 200€.
**Free shipping for all orders over 140€.
***Free shipping for all orders over 200€.
The free shipping is applied over price of the products.
If the package is returned for any reason, the recipient will pay the cost of the return shipping with all other additional charges that can be made due to this.
RETURN POLICY
No refunds or returns will be allowed.
The only reason to return the amount of money of a product is if the customer doesn't receive the product.
The customer has to contact in 24-48 hours after shipment receipt if he or she has any problem. We'll try to resolve it as soon as possible, please contact us to care@lavidriola.com.
Earrings and masks may not be exchanged or returned due to hygiene issues, as regards custom products and due to the fact of being customised, these items cannot be exchanged or returned.
CANCEL ORDERS
Cancellations will not be allowed.
PAYMENT METHODS
La Vidriola accept these payment methods:
- VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS.
- Paypal.
- Klarna (available in Italy and Spain).
INTELLECTUAL PROPERTY
The customer recognizes the copyright and the rest of intellectual property rights that belong to us about all the materials and contents of this web page, to us or those who grant us the license.
You can contact with us in hello@lavidriola.com to ask for permission to utilize some of these materials or contents, and then you need our express authorization or those who grant us the license.
PRIVACY POLITYCS
LA VIDRIOLA Online Shop will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order.
Information you enter into our registration forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction, even if you do not confirm the transaction. This may be used to send operational emails to enquire as to why the purchase was not completed.
APPLICABLE LEGISLATION
These Terms shall be governed by and construed in accordance with Spanish Law and agree to submit to the exclusive jurisdiction of the Spanish courts.
